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Future you counts on the biggest global challenges.

Intermediate Collections Associate (Strategic)

  • Scranton, Pennsylvania
  • Facility: Scranton
  • Job ID: 213846
  • Zip Code: 18512
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Future
You
snapshot

  • Support operations in over 220 countries
  • Scope and stability of a fortune 100 organization
  • Promote-from-within culture
  • Diverse team of experts
  • Opportunities to grow

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FUTURE YOU FINDS THE RIGHT FIT

In Finance & Accounting, Future You can go almost anywhere. Opportunities at UPS include:

Financial Accounting & Reporting

Includes our external reporting experts (SEC and foreign governments), as well as internal management accounting specialties for decision support.

Financial Planning & Analysis

Mine big data for critical decision drivers, evaluate results to identify paths for future improvements to growth and profitability.

F&A systems support

Combining knowledge of Finance & Accounting with technology capabilities to drive continuous improvement through our processes.

Tax Planning & Compliance

Inside an enormous global company, the tax planning opportunities are endless. These translate into meaningful cash savings that drive company value.

Investments

The investments team is constantly scanning the horizon to drive returns on our sizable investment portfolio. Our in-house subject matter experts employ a broad variety of investment disciplines.

Treasury

Global treasury management is an exciting field engaging in real-time marketplaces around the world. Our cash management is critical to enabling our global growth.

Internal Audit

Within a vast transportation company, there are fundamental needs to safeguard the company’s assets and ensure UPS maintains its award-winning status as a leading company in business ethics. Simultaneously, our auditors have a unique perspective to identify process improvements that lead to increased shareowner value.

Mergers & Acquisitions

We never rest when it comes to targeting the right acquisitions to profitably grow our transportation network. M&A teams are based around the world to respond to customer needs.

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Future You Has What It Takes To Move The World

As a Finance professional, Future You is part of a global team that works on a scale you just can’t find anywhere else. Just consider this, we’ve delivered 3,240 packages since you started reading this section—think we know a thing or two about global opportunity?

  • $65 billion in revenues in 2017
  • 20 million+ deliveries every day to 10.5 million customers
  • 454 thousand global employees
  • 2.5 thousand+ operating facilities worldwide

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FUTURE YOU DELIVERS A HEALTHIER WORLD

See how UPSers are doing more–including saving lives by safely shipping vaccines over thousands of miles.

FUTURE YOU KNOWS YOUR VALUE

Our professionals have helped us secure our position as the world’s most valuable logistics brand, time and time again. Get behind the numbers, and take Future You straight to the top with UPS.

Learn More Financial Professionals at UPS.

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Future You gets more

  • Competitive pay

  • Medical, dental, vision, & more

  • Consistent scheduling

  • Career growth & mobility

Benefits disclaimer

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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Intermediate Collections Associate (Strategic)

  • Scranton, Pennsylvania
Apply Now

The GBS Intermediate Collections Associate performs collection responsibilities according to established procedures for various types of customers.  This associate impacts the organization by: improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure. This position requires extensive contact with customers, outside agencies, and internal departments concerning those issues impacting payment. Knowledge of multiple products, services, or business units may be required.

The Intermediate Collections Associate must be highly organized, self-motivated, and willing to work in a highly measured, fast-paced environment.  

Other Duties

  • Provide superior customer service
  • Identify, prioritize, and resolve complex issues, which can delay payment
  • Develop, create, and analyze collection and accounts receivable reports
  • Update customer and other stakeholder information using various software programs, including UPS proprietary programs
  • Monitor and maintain assigned customer accounts
  • Submit recommendations to write-off account balances
  • Participate in conference calls

Minimum Qualifications

  • Excellent verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
  • Strong organizational and prioritization skills
  • Problem solving skills, requiring advanced research and root cause analysis techniques
  • Basic negotiation skills
  • Desire to work in a position requiring extensive phone and email communication
  • Ability to work in a highly measured, fast-paced, production environment

Preferred Competencies

  • Prior phone center and/or collections experience
  • Bachelor’s Degree – Business related field preferred
  • Advanced skills in Microsoft Office applications
  • Experience handling objections and gaining commitment
  • Knowledge of UPS billing, accounts receivable, brokerage, and collections systems and procedures

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Read the Philadelphia Fair Chance Hiring Law here.

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