Customer Support Representative Specialist

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Customer Support Specialist is responsible for fostering positive customer relationships, and supporting conflict resolution programs. This is an onsite position and candidate must be currently located in the same geographic location as the job or willing to relocate on your own

Responsibilities and Duties

• Efficiently managing inbound calls from customers
• Responding to customers inquires
• Assists with other duties as assigned

Knowledge and Skills

• Communicate clearly and professionally with customers, peers and management
• Ability to work independently and in a cross functional team to achieve results
• Excellent conflict-resolution skills
• Call center experience
• Problem resolution experience
• 3-5 years' professional work experience or Bachelor's Degree - Preferred
• Experience with meetings and motivation - Preferred

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will not sponsor visas for position. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.