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Healthcare Quality Assurance Supervisor

  • Full-Time
  • Puerto Rico
  • Travel: No
  • Job ID: 309632
  • Zip Code: 00751

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Who takes care of the healthcare supply chain? We do. Every day, we’re delivering what matters for healthcare customers—and patients—around the world. Our professionals make sure every step is executed with a level of expertise and service that has made us an industry leader. Join more than 6,000 healthcare logistics professionals who keep some of the most important packages in the world moving.


  • Medical, Dental, Vision & more
    after 30 days

  • 401(K) plan with match

  • Growth from within

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

Healthcare Quality Assurance Supervisor

  • Full-Time
  • Puerto Rico
  • Job ID: 309632
  • Zip Code: 00751
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Job Summary

This position communicates the quality policy and objectives to help ensure the maintenance of the overall healthcare compliance for the operation/department. The incumbent will advise on development of Standard Operating Procedures (SOPs), reviews/approves client and facility work instructions, trains QA personnel, internal clients on SOPs/regulatory topics, and oversees the maintenance of the quality documents. This role participates in internal, client, agency audits, and follows up on audit outcomes. This position maintains knowledge of healthcare quality, regulatory requirements and assesses/addresses risks associated with the storage and distribution of healthcare products.


  • Monitors and instructs for compliance to UPS SCS site license requirements (DEL, MDEL, CDS, PCR)
  • Promotes issue resolution, risk management, continuous improvements and project initiatives
  • Facilitates, hosts, and respond to audits (internal, regulatory agencies and clients)
  • Assists with creation, revision, and approval of controlled documents (SOP/WI/Forms)
  • Provides investigation and non-conformance reporting, including development of proactive strategies for preventing recurrence
  • Changes control management
  • Provides quality compliance guidance to clients and internal staff
  • Works as partners with our clients to communicate and adhere to regulatory guidelines
  • Supports growth of new/expanded facilities, clients and services
  • Participates in environmental control and CDS security emergency response action team
  • Performs direct reports responsibilities (risk assessment, task delegation, performance evaluation, skills development, constructive feedback, formal performance review, formal career development)


  • Bachelor's Degree (or internationally comparable degree) in Science or related field
  • Possesses experience in Quality Assurance 
  • Experience in Pharmaceutical, Healthcare or Food industry 
  • QPIC/AQPIC designation

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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