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International Account Executive

Primary Location 9601 COACH ROAD, RICHMOND, Virginia - United States of America , 23237 Job ID R24003181

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position contacts Account Executives (AEs) to learn about their current selling strategies and customer contracts. He/She collaborates with sales teams (e.g., AEs, Technology Support Group [TSG], Customer Solutions, etc.) to understand the scope of accounts, assign roles, and develop strategies and objectives for sales calls. This position researches market trends, customers’ websites, and competitors to position UPS solutions more advantageously. He/She verifies customs’ compliance regulations to ensure packages do not violate compliance laws. This position creates strategies with AEs to determine the needs and objectives for international services.


  • Researches existing UPS account history to obtain background information (e.g., pay history, shipping routes, etc.) to identify and prioritize top targets.
  • Completes and submits requests to the pricing department to generate pricing.
  • Collaborates with brokerage to ensure appropriate import incentives are applied.
  • Analyzes price quotes to verify accuracy and position the solution effectively to the customer.
  • Trains, educates, and mentors the core sales force (e.g., AE’s, Area Sales Managers [ASM], etc.) to improve the international, TD, and Freight shipping business acumen.
  • Responds to internal requests (e.g., scheduling questions, international questions, training on tools and resources [price quotes, Worldship], etc.) to transfer knowledge.
  • Monitors daily shipping activities to proactively identify problems and provide feedback.
  • Visits customers’ warehouses and distribution centers to better understand their shipping processes.
  • Builds relationships (e.g., offering assistance, answering questions, etc.) to build and maintain trust.
  • Obtains signatures for documents (e.g., contracts, Power of Attorney, North American Free Trade. Agreement [NAFTA] certificates, Non-Resident Importer, etc.) to formally implement agreements.
  • Monitors daily shipping activities to proactively identify problems and provide feedback.
  • Helps define and create specific documented account strategies; evaluates key financial indicators to establish account strategies; leverages sales and service resources to meet basic customer needs; recognizes overlap between customer needs and external industry trends
  • Establishes and maintains entry level contacts in customer organizations; builds relationships to further understand customers’ business and objectives


  • Bachelor's Degree or International equivalent
  • Demonstrates a broad understanding of business requirements or critical elements of a problem
  • Demonstrates an understanding of small package operations
  • Experience in Sales/Business Development
  • Willing to travel

Other Criteria:

  • This role is open internally until 2/24/24
  • This role is a job grade 230

Employee Type:


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.