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Operations Lead Supervisor - Freight

REDDING Primary Location: REDDING, CA - United States Facility REDDING Job ID 200873 Zip Code 96002
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Job Summary and Key Responsibilities

The Operations Lead Supervisor is responsible for coordinating the day-to-day operations of UPS Global Freight Forwarding. He/she analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. He/she oversees supervisors, administrative staff, and hourly employees within the department.

The primary focus of this position is managing Service Center Operations and monitoring operational compliance. The Operations Lead Supervisor assesses performance plans to verify the correct number and allocation of drivers and routes, and tracks and reports freight trends. This position identifies causes of shipment damages, overages, and shortages. The Operations Lead Supervisor conducts safety investigations and works with the Safety Manager to verify safety training and certification. This position communicates policies and rules and conducts process and regulatory compliance review audits.

Other Duties

  • Work with other managers to coordinate hiring and promotion decisions
  • Work with other managers to ensure adherence to labor agreements and address grievances
  • Participate in new hire orientation meetings and conduct safety and quality training
  • Determine employee training needs and provide feedback and support
  • Conduct performance evaluations and resolve individual and group performance issues

Preferred Competencies

  • Applies knowledge of tools, equipment and technology to properly and safely transport shipments
  • Applies legal, regulatory and safety compliance knowledge to reduce company risk
  • Applies knowledge of and implements health and safety processes, programs, procedures and practices related to work safety, and accident and injury prevention
  • Applies an understanding of policies and procedures to situations and operations in a business area
  • Applies knowledge of freight structure and operations to resolve problems, make decisions and achieve business objectives
  • Builds labor relations by interacting with labor officials and unionized employees, and addressing and resolving requests and situations
  • Coaches and develops others using career development processes and tools

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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