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Solutions Engagement Specialist (based in Penang)

Primary Location: Pulau Pinang, Penang - MY Job ID 054432 Zip Code 10150
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Summary

Are you passionate about supply chain and logistics? Does meeting customers, understanding their challenges and solving them excite you?

If you answered “Yes” to the questions above, then this is an excellent career opportunity with one of the most admired companies in the world. 

The Solutions Engagement Specialist engages with the top customers in Malaysia with aim to develop a thorough understanding of their business models and processes while capitalizing on the value that UPS offers. He/She provides consultative sales support to the sales organization to enhance and improve customers’ business with value-added and configurable solutions.

Responsibilities

  • Conducts customer research to understand the customer’s business model and maximize discussions on solutions while building and strengthening relationships.

  • Meet and engage customer’s internal stakeholders in a discovery process to determine goals, issues, needs and opportunities.

  • Collaborates with the Sales team to evaluate and determine costs of solutions, formulate account strategies for leveraging solutions, and gain agreement on established value propositions.

  • Prepares customer proposals and presentations to demonstrate the value of UPS’s solutions.

  • Develops business by proposing new ideas, methods, and technology solutions.

  • Conducts both formal and informal training for the sales force and external customers.

  • Balances multiple projects and deployment schedules to meet stakeholder's requirements.

Requirements


  • Possess a Bachelor’s Degree in Supply Chain/Logistics/Engineering/Business or equivalent.

  • Minimum 1 year of sales experience in similar capacity preferably in Logistics / Service industry.

  • Candidates without experience but is able to demonstrate innovative and creative selling skills may be considered.

  • Excellent communication and interpersonal skills.

  • A team player who possesses strong problem solving and analytical skills.

  • Tech savvy with the ability to position and present UPS solutions to internal and external customers.

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