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Primary Location 10 Upper Pond Rd, Parsippany, New Jersey Job ID 328897
  • Full-Time
  • Parsippany, New Jersey
  • Level: Varies based on position

User Specialist

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS.  We are the United Problem Solvers.

About Customer Information Management at UPS Technology:

Are you looking to launch your Information Technology career? If so, then UPS is the place for you!

UPS is now recognized as a technology company spending more than $1 billion a year on information technology. UPS provides its customers unparalleled capability in tracking and distribution intelligence. This technological infrastructure also enables UPS to provide fully integrated Web-enabled, business-to-business solutions.

UPS Information Services, a leader in information technology, is currently seeking career-minded individuals to join our team. If you are highly motivated with a degree in Computer Science or related discipline, then UPS is a great place for you to advance your career.

About this role:

The User Specialist on the Digital Commercial Technology Billing Team: Collaborates with cross-functional groups to document broad business requirements and to obtain end user approval: Interfaces with internal and external customers, staff, and teams to gather business requirements and to maintain system enhancements; Reviews and documents requirements from stakeholders to support and meet defined expectations; Facilitates work sessions to support business and functional requirements; Coordinates action items for requirements to ensure closure and to address questions; Creates UAT scenarios, training materials, and documentation to support production implementation; Conducts user test cases and scenarios to support production and to verify results with customers and vendors.

Minimum Requirements:

  • Experience with Microsoft Office
  • Excellent written and verbal communication skills
  • The desired User Specialist will possess a degree in Computer Science, Information Systems, Business or related field or the equivalent in education and work experience.  Bachelors' Degree preferred

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Everyone I work with is an important player in contributing to the overall success of our projects.

– Monica

Benefits & Career Advantages

IT Professionals get a full slate of benefits and rewards.

  • 401(k)

  • Full healthcare

  • Great Growth

  • Extensive training

  • Scale of

Career Path

IT Career Path


A great career in IT is about more than just what you do at work. It's about your whole life - and where you live it. Explore these locations and find the perfect place to become you.

  • New Jersey

    Parsippany, Mahwah and Wayne

  • Georgia


  • Maryland


  • Kentucky


UPS I.T. Overview

Join our team of experts in a variety of different specialties. We are more than you think- we are UPS I.T.

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