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Future you makes technology do the impossible.

Lead DevOps Support Analyst - Multiple Locations

  • Parsippany, New Jersey
  • Facility: Parsippany
  • Job ID: 241211
  • Zip Code: 07054
  • Street Address: 10 Upper Pond Rd


  • Diverse experiences as part of a global team
  • Work with the latest technology
  • Massive scale of projects
  • Unlimited opportunities to grow

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Future you has the resources to innovate

With our commitment to making a significant investment in technology initiatives each year, the scale of technology at UPS allows Future You to dream big and realize bigger.


Today, ORION can solve an individual route in seconds and is constantly running in the background evaluating routes before drivers can even leave the facility. This level of route evaluation conducted through the ORION program requires extensive hardware and architectural provisions. Running on a bank of servers in Mahwah, New Jersey, ORION is constantly evaluating the best way for a route to run based on real-time information. While most of America is sleeping, ORION is solving tens of thousands of route optimizations per minute.

Artificial Intelligence

UPS has launched a beta version of a chatbot, an artificial intelligence-enabled platform that mimics human conversation to help users easily find UPS’ locations, get shipping rates and track packages. Elements of artificial intelligence are becoming a bigger part of various UPS technologies. For example, our new virtual assistant on uses natural language understanding to help customers track packages. The assistant becomes skilled at its tasks as more people ask it questions.

Drone Delivery

Our focus is on real-world applications that benefit our customers. Drones offer a great solution to deliver to hard-to-reach locations in urgent situations where other modes of transportation are not readily available. Innovation through automation and robotics has long been a focus for the world’s largest package delivery company. In fact, UPS has been testing drones in warehouses to check high storage racks to confirm stock or available space. We’re also exploring the use of drones to deliver humanitarian aid in hard-to-reach parts of the world.

UPS Access points

UPS Access Point locations are convenient places—such as The UPS Store®, neighborhood grocery stores, or other local businesses— that offer easy package drop-off and pickup. Our technology links Access Points into our network with information entered through UPS Mobile, My Choice and ORION software used by our drivers.

With over 8,100 UPS Access Point locations in the U.S., UPS now offers approximately 67 percent of consumers an alternative to home delivery within 3 miles of their residence. Our network of interconnected apps gives our customer maximum visibility and control over where and when they receive their packages.

UPS My Choice

UPS My Choice Members and Premium Members, receive delivery alerts for all eligible home deliveries. For those times when customers won't be home to greet their UPS driver, they can reschedule, redirect, or have their packages delivered The UPS Store® or to a UPS Access Point location.

Our technology allows for changes made on deliveries to be quick and convenient. Nearly 24 million U.S. consumers already use My Choice to plan their deliveries.

UPS Mobile

The UPS Mobile app allows users to track, ship, get a quote, or find a location. It is a one-stop app for any information a customer might need on their delivery. With a simple yet robust interface and My Choice integration, it serves as a convenient way to get the information they need, whenever or wherever they may need it. UPS Mobile is has been developed for both iOS and Android platforms.

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From cloud technology to network planning tools, telematics to encryption, we’re empowering our IT team with the latest tools to serve customers and drive our organization forward.

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No matter where you start at UPS, you’ll be encouraged to learn new skills and follow your interests. Find out more about how Future You can grow through in-house training, our online learning center, or education assistance for accredited degree programs.

Learn More about UPS training

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We offer summer internships to students in a wide variety of degree programs. Discover mentoring and learning opportunities that will put your career on the right track. And Future You can even extend your summer internship into a year-round co-op experience or a full-time role. Find out more about our opportunities for students and recent grads.

Learn More about opportunities for Students and Graduates

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Learn more about our locations to see where Future You can make tech breakthroughs.

Learn More about UPS locations

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See how UPSers are doing more–including innovating in the skies to deliver lifesaving medicines.

Future You gets more

  • Competitive pay

  • Medical, dental, vision, and more

  • Teleworking opportunities

  • Career growth & mobility

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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Lead DevOps Support Analyst - Multiple Locations

  • Parsippany, New Jersey
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Lead DevOps Support Analyst - Multiple Locations

(Internal Title:  Lead Technology Support Analyst) 

We will consider candidates from the following I.T. locations:  MD, GA, KY and NJ

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS.  We are the United Problem Solvers.

About Technology Support at UPS Technology:
When you have a tech problem that seems insurmountable, we will be there to guide you to the finish line! Our people skills and ability to simplify technical terms and processes set us apart from the average I.T. worker. Our tech support teams are just as committed to helping fix your problems as we are to promoting technology literacy.

About this role:

The Lead DevOps Support Analyst will be responsible for building & extending evolving continuous delivery technology platforms with the goal of moving changing to production faster and safer, while ensuring operational best practices are supported.  The position is highly technical and balanced between engineering operations roles such as systems configuration management and software development.  The Lead DevOps Support Analyst must be able to architect, create and deliver redundant, scalable and secure enterprise technology solutions.  He/She will solve complex problems that require both a technical and business understanding.  The individual must be willing to support on a 24/7 rotating support basis. is supported on site from 9:00a.m. – 9:00p.m. EST and remotely by cell phone from 9:00p.m. – 9:00a.m. EST. 

The Lead DevOps Support Analyst will be responsible for:

  • Driving operational excellence for the connected services that delivers a 24x7x365 operation
  • Driving improvements & efficiencies in operational practices, tools & processes
  • Using knowledge of technology & operational best practices to drive the design, development & implementation of operational standards & capabilities that enable highly available, scalable & reliable customer experiences
  • Understanding & facilitating the validation, packaging, & delivery of development items to various target environments
  • Creating, developing and managing the deployment architecture for applications
  • Developing, monitoring architecture and implementing monitoring agents, dashboards, escalations & alerts
  • Supporting development team/processes, including user management, automated testing, & environment configuration
    Operational point of contact for development, operations & testing
  • Overseeing change management and configuration management operating mechanisms
  • Understanding where automation can be applied to various aspects of the development process & helps implement solutions to gain organizational savings
  • Understanding 3rd party application automation products & applying them to development tasks in a reliable manner
  • Creating software and scripts to automate test, staging, and production service deployments
  • Monitoring development activities to detect faults or inefficiencies in the processes currently in use
  • Driving root cause analysis (RCA) & risk management processes
  • Supporting continuous delivery in a cloud environment
  • Configuring, deploying and running Open Source Software
  • Developing & driving incident management processes, playbooks and stakeholder communication mechanisms
  • Proactively exploring new ways to improve user experience, reliability & performance
  • Proactively keeping up to date on latest tools, trends, plugins, techniques & shortcuts
  • Working cross-functionally to develop best-practices on building & maintaining secure infrastructure, CI systems, & service oriented tools

Minimum Qualifications:

  • Experience with Agile Development, Linux Fundamentals, Linux Performance & Tuning, Linux System Administration 
  • Critical thinking skills and the ability to thrive in a fast paced diverse environment
  • Excellent written & verbal communication skills
  • Organized with attention to detail
  • Knowledge of Continuous Delivery and Deployment
  • Knowledge of Infrastructure as code concepts
  • Familiarity with Docker Containers, Kubernetes, Open Shift, Git, Jenkins, and Ansible

Preferred Qualifications:

  • Bachelor's and/or Master's degree.

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Apply Now

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