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WFM Coordinator

Primary Location PAMPANGA, Philippines, Job ID R22022561

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The GBS Workforce Management Coordinator will be responsible for coordinating staffing levels (both Contact Centers and Back Office) to achieve Service Level Agreement goals. He/she will generate schedules based on forecast and will monitor Global Business Services (GBS) contact center/back office activities to recommend staffing adjustments and plan future staffing requirements. The Coordinator will also be performing data investigation to search for process improvement opportunities. This position analyzes service level data and operational performance to provide status reports for GBS Management.

Employee Type:


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