GBS Customer Service Rep
Primary Location
PAMPANGA, Philippines,
Job ID R22011430
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Premier HRA is expected to have the following responsibilities:
· Premier HRAs are responsible of working on healthcare critical and secure account packages to make sure packages are moving as planned.
· They are responsible for reviewing and following the SOP designed for each customer account to be able to proactively work on possible delayed shipments.
· Premier HRAs are also responsible for notifying customers with the status base on the designed SOP of the account.
· They are also responsible for the hand off and rerouting to the partner site to assure continuation of work on Premier Packages.
· Premier HRAs are also expected to support the International customer service if additional staffing is required.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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