GBS Customer Service Rep
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Premier HRA is expected to have the following responsibilities:
· Premier HRAs are responsible of working on healthcare critical and secure account packages to make sure packages are moving as planned.
· They are responsible for reviewing and following the SOP designed for each customer account to be able to proactively work on possible delayed shipments.
· Premier HRAs are also responsible for notifying customers with the status base on the designed SOP of the account.
· They are also responsible for the hand off and rerouting to the partner site to assure continuation of work on Premier Packages.
· Premier HRAs are also expected to support the International customer service if additional staffing is required.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.