Skip to main content

This site functions best with JavaScript. Please enable JavaScript in your browser to experience all that this site has to offer.

Search Jobs

Match your LinkedIn profile to UPS jobs

Future you has the whole world watching.

GBS Customer Support Representative - STA/USPS

Overland Park Primary Location: OVERLAND PARK, KS - United States Facility Overland Park Job ID 207753 Zip Code 66210
Apply Now

UPS Global Business Services is seeking a dynamic Customer Support Representative to support the Human Resources Service Center and manage the Security Threat Assessment Process. If this sounds like your ideal opportunity, we want to hear from you!

Responsibilities and Duties

  • Receives and processes STA/USPS applications for all domestic UPS RRDDs as assigned or retrieved from RNT
  • Ensures application information is complete and accurate
  • Creates and completes cases in HRHD
  • Enters STA application information into the Transportation Security Administration (TSA) website
  • Submits USPS application packets to the USPS for approval
  • Uploads and archives STA applications and USPS approval letters to HR SIR
  • Interacts with all levels of management and district personnel
  • Handles confidential and sensitive information tactfully and with discretion

Knowledge and Skills

  • 1 year general office support or call center experience in a fast paced office environment, preferably 2+ years
  • Strong customer service skills and professionalism
  • Ability to interact with all levels of management, both internally and externally
  • Detail oriented with ability to document and maintain accurate records
  • Team player with strong interpersonal skills
  • Concise written and verbal communication skills
  • Strong analytical, problem solving, research and time management skills
  • Demonstrated ability to manage multiple tasks under minimal supervision
  • Working knowledge of Microsoft Office (Word, Excel and Access), database systems and Adobe
  • Ability to type 30 WPM

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Apply Now
Instagram Click

Future You Loves Our Instagram Page

Follow Us

Jobs on the map

See where Future You will go.

Learn More

Get Job Alerts

Take another step toward Future You.

Please enable JavaScript in your browser to sign up for Email Alerts with UPS.