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Snapshot

  • Opportunities to grow
  • Strength of the UPS name behind you
  • Diverse team of experts
  • Creating custom solutions for business
  • Resources of a Fortune 100 organization
  • Empowered to use your ingenuity

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Have What It Takes To Move The World

As a Sales professional, you are part of a global team that works on a scale you just can’t find anywhere else. Just consider this, we’ve delivered 3,240 packages since you started reading this section—think we know a thing or two about global opportunity?

  • $65 billion in revenues in 2017
  • 20 million deliveries every day to 10.5 million customers
  • 454 thousand global employees
  • 2.5 thousand+ operating facilities worldwide

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A Troublemaker

If you’re looking to stir things up, to think differently, to follow crazy ideas that just might work, you belong here.

Play Video: Mark Modesti - The argument for trouble

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DELIVER ON THE BIGGEST PROMISES OF ALL

Our connections to people around the world inspire us to keep doing more for the communities we serve. Learn about how our professionals volunteered to help deliver 180 tons of books to children in South Africa.

Play Video: Your Wishes delivered - Mr. Brown's Books

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Gets more

  • Competitive pay

  • Medical, Dental, Vision, & more

  • Comprehensive Training

  • Career Growth & Mobility

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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PT Customer Counter Supervisor - Odessa

  • Full Time
  • Odessa, Florida
  • Job ID: 321126
  • Zip Code: 33556
Apply Now

Job Summary

Customer Counter is a "Will Call" center that holds packages for UPS customers for five working business days. the Customer Counter is a customer facing facility that is open 6 days a week. Mon-Fri 8am to 8pm and Saturdays 10am to 1pm. Aside of holding will call packages, many skills are needed. The Customer Counter is a fast paced, under pressure, environment. One must have the ability to handle various situations all at once. This includes the following: shipping packages, properly packing packages, understanding ETT and UDC, delivering correct packages to consignee, attention to detail, searching for packages on package trucks/ slides/ cages/ offices, etc; dealing with customer compleints/ issues and resolve, leading and managing team, ensuring the flow of the Counter is going smoothly overall. Supervisor is responsible for ensuring there is a full staff int he evening and resolving all employees and customers issues when applicable

Job Duties

  • Train and hire new employees (contingent and UPSers)
  • Post employees weekly schedule
  • Handle customers concerns and resolve
  • Complete end of day reports daily
  • Check emails daily
  • Cash control/ monthly cash turn in
  • Complete Conveyor Securing and Guard Inspection daily report
  • Tasks all evening employees with end of day duty responsibilities
  • All other duties, tasks, complete as needed
  • Must be able to work Saturdays

Preferred Skill and Experience

  • External customer service skills
  • Interpersonal communication skills
  • Ability to use DIAD boards
  • Attention to detail
  • Basic Computer skills
  • Patience with staff and customers
  • Problem solver and quick decision maker
  • Multi-task and ability to work quick under pressure and efficiently
  • Ability to lead and train employees
  • Understanding Haz-Mat materials
  • Proper shipping procedures/ understanding i-ship/ cash control/ credit card maching and printing lables

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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