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Collection Officer - Korean Speaking/Bilingual

Primary Location: Muntinlupa, Alabang - PH Job ID 060191 Zip Code 1781
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DUTIES AND RESPONSIBILITIES:
Manage the customer account receivable.
Handle the external / internal customer's inquiry.
Control the bad debt risk.
Manage the customer credit limit properly
Make a customer call to collect the over-due invoices
Make a customer call to check the customer payment
Make a call to make a refund for customer's unapplied (Over payment, duplicate payment, etc)
Handle the customer's pending issue
Communicate with internal customer (CSC, sales, etc) and oversea partners
Customer relationship management
Review the customer account suspension / release
Prepare & Send a dunning letter to bad account
Bad Debt Write-Off Preparation
Attending phone calls / emails / fax
Document transactions and follows made on each account.
Other Admin task as required.
QUALIFICATIONS:
Preferably 2 Year Associate Course Graduate
Must be Fluent in KOREAN Language speaking/writing/reading
Proficient in Microsoft Office – Outlook, Excel, Word, MS Access, PPT, etc.
Keen to details, analytical and can work with less supervision.
Committed, dependable and dedicated to provide high quality output on a timely manner
Confident, trustworthy, customer-oriented and able to work in a fast paced environment
Good planning skills with effective written and verbal communication skills
Positive and able to work well in a team with excellent interpersonal skill.
Experience in Credit Collection gained from BPO/Call Center is an advantage.
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