Collection Officer - Korean Speaking/BilingualPrimary Location: Muntinlupa, Alabang - PH Job ID 060191 Zip Code 1781
DUTIES AND RESPONSIBILITIES:
•Manage the customer account receivable.
•Handle the external / internal customer's inquiry.
•Control the bad debt risk.
•Manage the customer credit limit properly
•Make a customer call to collect the over-due invoices
•Make a customer call to check the customer payment
•Make a call to make a refund for customer's unapplied (Over payment, duplicate payment, etc)
•Handle the customer's pending issue
•Communicate with internal customer (CSC, sales, etc) and oversea partners
•Customer relationship management
•Review the customer account suspension / release
•Prepare & Send a dunning letter to bad account
•Bad Debt Write-Off Preparation
•Attending phone calls / emails / fax
•Document transactions and follows made on each account.
•Other Admin task as required.
•Preferably 2 Year Associate Course Graduate
•Must be Fluent in KOREAN Language speaking/writing/reading
• Proficient in Microsoft Office – Outlook, Excel, Word, MS Access, PPT, etc.
•Keen to details, analytical and can work with less supervision.
• Committed, dependable and dedicated to provide high quality output on a timely manner
•Confident, trustworthy, customer-oriented and able to work in a fast paced environment
•Good planning skills with effective written and verbal communication skills
•Positive and able to work well in a team with excellent interpersonal skill.
• Experience in Credit Collection gained from BPO/Call Center is an advantage.
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