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Continuous Improvement Manager

Mira Loma Primary Location: MIRA LOMA, CA - United States Facility Mira Loma Job ID 196694 Zip Code 91752
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UPS Supply Chain Solutions is currently seeking a Continuous Improvement Manager to oversee quality assurance and customer product inventory management. He/She directs customer warehouse relocations. This position develops and manages implementation plans for new customer accounts, new products, and most help needed accounts (MHN). He/She manages International Organization of Standardization (ISO) certifications for assigned customers. He/She directs process writing and the creation of operational flows. This position develops, implements, manages, and audits customized quality programs.

Responsibilities and Duties

  • Creates ISO contracts with ISO registrar to meet operational needs and to obtain and retain ISO certifications
  • Manages quality programs and systems (e.g., balanced scorecard, customer concerns, inspections, QDocS, etc.) to ensure operational compliance with ISO requirements
  • Coordinates ISO contract modifications to secure ISO certification for new business accounts and to meet contractual obligations
  • Coordinates, plans, and manages ISO and Sarbanes Oxley SAS70 audits to support operational preparation and participation and to facilitate scheduling, resource planning, and execution
  • Serves as a liaison between Operations and external auditors to address audit issues
  • Collaborates with management and Operations to remedy audit deficiencies and to improve audit preparedness
  • Collaborates with customers and Operations regarding physical inventory requests to evaluate feasibility, resource requirements, and prioritization
  • Guides project planning and management for physical customer product inventory audits to meet internal and external customer needs
  • Evaluates inventory audit results to identify and reconcile variances
  • Provides updates to management to communicate progress, address issues, and discuss improvements and best practices for future projects
  • Collaborates with customers and Operations to obtain functional and business needs for the quality documentation system
  • Evaluates system accessibility and usability to identify areas of improvements and to promote utilization and effectiveness
  • Demonstrates proficiency in the use of at least one system tool or utility, as well as working knowledge of several other types of tools or utilities; develops, administers, and/or supports systems with limited assistance; measures the capabilities of individual tools to satisfy development or support needs
  • Applies knowledge of agency functions and regulation to compliance and enforcement activities; identifies routine situations where the organization may be out of compliance as well as the specific impacts of non-compliance

Knowledge and Skills

  • Minitab software experience
  • Retail Industry background experience
  • Demonstrates proficiency in the use of at least one system tool or utility and has working knowledge of several others
  • Ability to identify routine situations where the organization may be out of compliance and explains specific impacts
  • Recognizes the importance of quality assurance and identifies situations that impede the quality assurance process
  • Demonstrates a detailed understanding of supply chain concepts and makes recommendations for changes to solve supply chain problems
  • Drafts specialized or technical documents and tailors communications to fit various audience
  • Lean Six Sigma Black Belt Certification - Preferred
  • Bachelor's Degree in Transportation, Industrial Engineering, or Business Administration - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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