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Business Manager (OPS)

Primary Location MELBOURNE, Australia, Job ID R22020122

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Job Description:

Job Summary
This position manages the daily activities of Package Center Operations including meeting service commitments and improving center performance. He/She is responsible for meeting operational business requirements including safety, quality, and production goals. All full-time and part-time package center supervisors report to this position. This position works with others to develop and execute operating plans that achieve business objectives. He/She oversees the development and implementation of dispatch plans that maximize efficiency and works through the center management team to ensure that packages are received, processed, and delivered in a safe, timely and efficient manner. This position monitors budgets and business activity against business plan short- and long-term goals. He/She identifies trends, prioritizes operational tasks and creates business improvement plans. This position also uses and promotes new systems and technology and works with others to troubleshoot and alleviate inefficiencies.


  • Ensures implementation and maintenance of a comprehensive Health & Safety plan.
  • Oversees and reviews risk management and safety compliance audits.
  • Monitors employee safety training and certifications.
  • Develops working relationships with local union officials.
  • Identifies customer needs and determines solutions that meet business goals.
  • Builds relationships with customers to resolve customer issues.
  • Emphasizes customer service and satisfaction.
  • Ensures staff development by coaching and providing feedback and verifying that employees have career goals and plans.
  • Conducts performance evaluations and resolves individual and group performance issues.
  • Identifies opportunities for advancing skills and capabilities.


  • Bachelor's Degree or International equivalent
  • Legal, regulatory and safety compliance knowledge
  • Understanding of policies and procedures to situations and operations
  • Knowledge of company structure and operations
  • Possesses DOT certification, or willingness to obtain certification
  • Meets local age and operations requirements to operate a vehicle

Employee Type:


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