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HR Global Process Supervisor

Primary Location MEDELLIN, Colombia, Job ID R23003416

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position reviews, evaluates, recommends and implements improvements in the end-to-end process/programs. This role develops global standards, processes and programs within their identified area of responsibility. This position monitors the health of assigned processes, programs, policies, systems and operation to identify pain points and then develops and implements solutions to eliminate identified issues. The incumbent serves as the UPS Subject Matter Expert in their area of assigned responsibility, supervises others and oversees the design of training materials and skills. The position also monitors the day to day operation and plays a significant role in the development of the hourly employees.

Work On Site (Tranvia Medellin)

English proficiency (Advance)

Grade 20E


  • Demonstrates an understanding of industry and financial trends impacting UPS or customers’ organizations; identifies the organizational structure and functions within a business
  • Understands business problems and recommends solutions to solve the business problems
  • Uses in-depth techniques to uncover new information or details that are not readily available; selects techniques and strategies that are appropriate for the audience; chooses techniques that result in more accurate and thorough information; implements strategies that minimize biases and preconceived idea
  • Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions
  • Experience supervising others

Employee Type:


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