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GBS Intermed Collections Associate

Primary Location MEDELLIN, Colombia, Job ID R22027836
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities:

Provides excellent customer service.
Responds to customer inquiries within required service level agreement.
Identifies, prioritizes, and resolves complex issues delaying payment. 
Develops, creates, and analyzes collection and accounts receivable reports.
Updates customer and other stakeholder information using various software programs.
Monitors and maintains assigned customer accounts.
Submits recommendations to write-off account balances.

Requirements:

Bachelor’s Degree or International equivalent - Preferred
Bachelor’s Degree or International equivalent in Business or related field - Preferred
Proficiency in the use of Microsoft Office products

Advanced handling of excel
Prior Collections or Customer Service experience
Strong organizational and prioritization skills

Basic negotiation skills

Basic English Skills (80%)


Employee Type:

Permanent


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