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GBS Intermed Collections Assoc

Primary Location MEDELLIN, Colombia, Job ID R23003639

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Job Description:

GBS Intermed Collections Assoc

Grade: 8

Location: Medellin

English: Fluent Speaking Skills

Job Summary
This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.


  • Provides excellent customer service.
  • Responds to customer inquiries within required service level agreement.
  • Identifies, prioritizes, and resolves complex issues delaying payment.
  • Develops, creates, and analyzes collection and accounts receivable reports.
  • Updates customer and other stakeholder information using various software programs.
  • Monitors and maintains assigned customer accounts.
  • Submits recommendations to write-off account balances.


  • Bachelor’s Degree or International equivalent in Business or related field - Preferred
  • Proficiency in the use of Microsoft Office products
  • Prior Collections, Receivable (A/P, A/R) Billing experience - Preferred
  • Fluent English Speaking Skills
  • Strong organizational and prioritization skills
  • Basic negotiation skills
  • Experience handling objections and gaining commitment - Preferred

Employee Type:


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