Skip to main content

GBS Intermed Billing Associate

Primary Location MEDELLIN, Colombia, Job ID R23004942

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The individual manages COD ECM’s and assists with some COD internal inquiries. The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Mail Prep, Sorting, Processing, COD Exceptions, and Banking) are completed timely.


  • Answer ECM inquiries related to COD’s and Tracers. Follow up with internal and external customers as needed.

  • Contact customers for missing information and/or provide additional details on the resolution.

  • Work with internal UPS functions and external customers to resolve issues.

  • The workload must be prioritized to ensure issues are addressed on a timely basis.

Education and Work Experience:

  • Bachelor's degree in administrative Careers.

  • Minimum 6 months customer service.

  • Excellent verbal and written communication skills

  • Proficient in Microsoft Office Word, and Excel

  • Accounting background - Preferred


  • Fluent speaking English advanced (80%).


  • Schedule: 6:00 am a 4:00 pm - Monday to Friday

  • On - Site

  • Grade 8

Employee Type:


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.