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GBS Intermed A/R Associate

Primary Location MEDELLIN, Colombia, Job ID R23004941

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Job Description:

The individual manages COD Latam and assists with some COD internal inquiries. The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Mail Prep, Sorting, Processing, COD Exceptions, and Banking) are completed timely. Each team member must be available to cross-train in other COD tasks and be prepared to help where needed to ensure that customers continue to receive superior COD service.


  • This position is responsible for researching and identifying COD payments and adjustments in local country applications.

  • He/She keeps track of open invoices, identifies exceptions, research causes for holds/delays and initiates resolution.

  • Completes system reports, records accurate accounting transactions, sorts, files, matches invoices for processing, examines, analyzes, verifies and corrects accounting transactions. Serves as a liaison between departments and performs other tasks as requested.

  • Attention to details.

  • Excellent customer service skills

  • Work with internal UPS functions and external customers to resolve issue.

Education and Work Experience:

  • Bachelor's degree in administrative careers.

  • Minimum 6 months customer service.

  • Excellent verbal and written communication skills

  • Proficient in Microsoft Office Word, and Excel

  • Accounting background - Preferred


  • Spanish and English


  • Schedule: 6:00 am a 4:00 pm - Monday to Friday

  • On - Site

  • Grade 7

Employee Type:


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