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GBS Collection Associate

Primary Location MEDELLIN, Colombia, Job ID R22019466
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position performs collection responsibilities according to established procedures for various types of customers. Impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. It has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.
Responsibilities:
•    Provides excellent customer service.
•    Responds to customer inquiries within required service level agreement.
•    Identifies, prioritizes, and resolves complex issues delaying payment. 
•    Develops, creates, and analyzes collection and accounts receivable reports.
•    Updates customer and other stakeholder information using various software programs.
•    Monitors and maintains assigned customer accounts.
•    Submits recommendations to write-off account balances.
Qualifications:
•    Bachelor’s Degree or International equivalent - Preferred
•    Bachelor’s Degree or International equivalent in Business or related field - Preferred
•    Proficiency in the use of Microsoft Office products
•    Prior Collections / Customer Services experience
•    Strong organizational and prioritization skills
•    Basic negotiation skills
•    Experience handling objections and gaining commitment – Preferred

Must: English 80% Fluid


Employee Type:

Permanent


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