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GBS Billing Associate

Primary Location: Medellín, Antioquia - CO, Job ID 065923

Position Summary
  • The individual manages COD ECM’s and assists with some COD internal inquiries
  • Answer ECM inquiries related to COD’s and Tracers. Follow up with internal and external customers as needed through calls full time.
  • Contact customers by phone for missing information and/or provide additional details on the resolution.
Responsibilities
  • Contact customers daily by phone when needed to resolve open items.
  • Work with customers to resolve irregular payments or procedures
  • Attention to detail
  • Excellent customer service skills
  • Work with internal UPS functions and external customers to resolve issues
  • The work load must be prioritized to ensure issues are addressed on a timely basis
  • Follow documented procedures
  • Key Accountabilities
  • To prepare and send the documentation required.
  • To contact clients when is required.
  • To do analysis ad process paperwork of the process assigned.
  • To provide solutions and follow up to the requirements.
Other Job requirements
  • Mental agility
  • Ease with mathematics
  • Excellent interpersonal relationships
  • Preparation of reports
  • Decision making
  • Responsibility
  • Commitment
  • Honesty
  • Organization
  • Integrity

Education and Work Experience
  • Bachelor’s Degree or at least last semester if is student inAccounting or administrative carreers, experience in those areas (Required)
  • Experience in customer services (ECM 100% English calls full time) and/or collection processes
  • English written, listen and spoken 85%
  • Excel intermediate
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