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GBS Billing Associate

Primary Location: Medellín, Antioquia - CO, Job ID 062406

Position Summary
Review and analyses in detail of physical documentation received from the specific process (billing, accounts payable, accounts receivable) with all the requirements and policies stipulated for its reception and processing.

Responsibilities

  • Answer ECM inquiries related to COD’s and Tracers. Follow up with internal and external customers as needed.

  • Contact customers through calls for missing information and/or provide additional details on the resolution.

    Problem Solving

  • Attention to detail

  • Excellent customer service skills

  • Work with internal UPS functions and external customers to resolve issues

Key Accountabilities
  • To prepare and send the documentation required.
  • To contact clients when is required.
  • To do analysis ad process paperwork of the process assigned.
  • To provide solutions and follow up to the requirements.
Other Job requirements
  • Mental agility
  • Ease with mathematics
  • Excellent interpersonal relationships
  • Preparation of reports
  • Decision making
  • Responsibility
  • Commitment
  • Honesty
  • Organization


Education and Work Experience
  • Technical degree in administrative careers
  • 6 months of experience in administrative jobs
  • Excel intermedium
  • English level C1

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