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PT Feeder Dispatch Associate

Maumee/Toledo Primary Location: MAUMEE, OH - United States Facility Maumee/Toledo Job ID 203084 Zip Code 43537
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Job Title:      PT - Admin Asst Grade 6     

Department:      Feeder Dispatch                                 
                                             
Days:    Mon - Fri                                        Hours Per Week:     30          

Commitment to Position:      2 years         Hours:    4:00 AM to 10:00 AM                   
                                             
Flex Time              No       If Yes, Explain:                           
Rotating Shifts     No        If Yes, Explain:                           
Travel                   No        If Yes, Explain:                           
Job Freeze            No       If Yes, Explain:                           
          
Work Location:                                             
8100 Air Commerce Drive  Louisville, KY 40219                                      
                                             
Manager:     Kurt Padgett                           Supervisor:     Chris Beeler                   

Work Environment:                                             
The Dispatch Admin job is fast paced. Must be able to multitask handling phone calls, talking with drivers, talking with customers, monitoring and inputting information into the computer systems.                                            
                          
Job Summary:                                             
The Dispatch Admin is responsible for managing customer package flow needs on a daily basis. He/She coordinates schedules and package information for drivers. The Dispatch Admin responds to special customer requests and adjusts driver schedules as needed.  

Job Description:                                             
Reviews customer requests to accurately plan driver schedules.
Discusses customer needs with drivers to ensure they have sufficient information.
Communicates adjustments to customer requests to ensure packages are accounted for and serviced in a timely manner.
Reviews customer trailer requests to confirm drivers have appropriate vehicles.
Assigns package loads and tractors to drivers to meet service goals.
Reviews and analyzes data (e.g., volume, missed packages, delivery failures, etc.) to create plans maximizing Dispatch results.
Tracks modifications (e.g., new customers, new locations, additional loads, etc.) to incorporate into future Dispatch plans.
Checks driver staffing reports weekly to assign an appropriate number of drivers for fulfilling transportation needs.
Completes volume reports to communicate projected transportation flows for the next shift.
Communicates customer package needs to drivers to ensure awareness of expectations.
Responds to customers’ ad hoc pick-up requests to integrate into Dispatch plans.
Resolves customers’ issues to maintain long-term business relationships.
Reviews drivers’ hours of service daily to ensure compliance with regulations (e.g. Department of Transportation, etc.).
Observes drivers to verify proper uniform is worn and UPS’s Safe Work Methods are utilized.
Reviews safety reports (e.g., Driver Vehicle Inspection Report [DVIR] Car Condition Report [CCR], and Powered Industrial Truck Operator Report [PITO]) to comply with regulations. 
 
Required Skills:                                             
Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail. Demonstrates a detailed understanding of processes, procedures and methods for ground transportation operations; demonstrates a broad knowledge of tools, equipment and technology used in ground transportation operations (HFCS/TFCS/IVIS Client); identifies root causes of recurring issues within ground transportation. Understands basic labor principles and practices; recognizes the importance of positive relationships with unionized employees; identifies unionized employees’ basic concerns. Has knowledge and experience of Local City Pickups. Must know how to track the On time network using IVIS client and HFCS.                                            
                  
Additional Skills:                                             
Must be certified in HFCS, TFCS, and IVIS Client. Must have knowledge of local city pickups. Must be able to work in outside conditions periodically and lift up to 70 lbs.                                             
                        
Interpersonal Skills:                                             
Need to be able to effectively communicate verbally with customers and drivers. Need to have good listening skills. Need to be able to problem solve and make good decisions.                                            
 


UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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