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Flex PT On road supervisor - Marion OH center

MARION Primary Location: 1476 LIKENS ROAD , MARION, OH - United States, 43302 Facility MARION Job ID 268866

The Flex Part Time (PT) On Road Supervisor is responsible for supervising the daily performance of service providers to ensure quality service, improve performance/maintain compliance with environmental, health and safety requirements. He/She encourages sales leads’ participation through maintaining mutually beneficial customer relationships. This position utilizes technology to identify opportunities for performance improvement and risk mitigation. He/She communicates with customers to respond to service concerns, builds relationships and determines solutions that meet business goals. The Flex PT On Road Supervisor performs other tasks as requested.

Responsibilities and Duties

  • Works with service providers to maximize day to day proficiency and ensure packages are delivered in a safe, timely and professional manner
  • Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals
  • Determines employees’ training needs to produce continuous development plans
  • Resolves individual/group performance issues in accordance with UPS’s policies and procedures foster teamwork
  • Reviews and analyzes work processes/work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce cost
  • Develops and maintains working relationships with local union officials to promote positive labor relations 

Knowledge and Skills

  • Understands ways to identify and measure the current needs of the customer or business
  • Identifies root cause of injuries/auto crashes and reporting unsafe working conditions
  • Demonstrates an understanding of the functions, regulations and procedures of compliance agencies or governing bodies
  • Displays knowledge of common tools, equipment and technology used within the operation
  • Knowledge of small package operations - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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