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Primary Location: CTB-B-06, 07, 08 & 09, KLAS Cargo, Terminal New Warehouse Building, KLAS Cargo Complex , KLIA, Selangor - MY, 64000 Other Location: Malaysia Job ID 069091

Job Summary

The Supervisor leads operations at a brokerage site. He/she executes operations plans, monitors and communicates operation's performance, manage operations to meet customer deadlines, and maintains a close relationship with customers.

The Supervisor supervises others within the department.

Supervises and Develops Others

  • Set performance goals and project deadlines that align with the company's larger plans
  • Delegate work to employees, track progress and provide constructive feedback throughout projects.
  • Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
  • Ensure employees adhere to company policies and legal regulations.
  • Serve as a link between employees and higher management.
  • Conduct performance reviews, motivate team members and create strategies to boost productivity.
  • Managing workforce planning tool

Customer Facing

  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport.

Role & Responsibility of Gatekeeper

  • Update and review the stopwords list periodically.
  • Add or delete stopwords based on regulatory changes, operational needs or customers’ requirements.
  • Record reason for adding or deleting any stopwords to / from the lists.
  • Review the stopwords lists with brokerage manager.


  • Possess a Diploma or Bachelor Degree of any discipline, preferably in Logistics & Supply Chain/Business Administration.
  • Possess at least 5 years of relevant work experience in Brokerage
  • Must have experience in supervising / leading a team
  • Excellent communication skills to work with various levels of management and operational teams across the business.
  • A motivator, communicator, trainer and facilitator in managing work & business performance and aspiration.
  • Candidate with brokerage license is an added advantage
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