GBS Customer Service Technology Support InternParsippany Primary Location: MAHWAH, NJ - United States Facility Parsippany Job ID 189343 Zip Code 07430
Are you a current college junior or senior pursuing a degree in Management Information Systems, Industrial Engineering, Information Technology or Business Analytics, or a recent graduate within the last 24 months? If so, we want to hear from you! UPS Global Business Services (GBS) is looking for a dynamic Customer Service Technology Support intern who is eager to obtain real-world, hands-on business experience.
The GBS Customer Service Technology Support intern will be responsible for analyzing and developing methodologies to assist in the implementation of new technology projects.
Responsibilities and Duties
- Manages pilot applications based on user stories
- Creates project schedule(s) to meet business needs
- Manages projects using business strategy methods
Knowledge and Skills
- Ability to facilitate meetings and conduct concrete business analysis
- Experience using agile development methodology to realize project goals
- Proficient in Bizagi
- Proficient in Salesforce Service Cloud administration or other process mapping software
- Excellent written and verbal communication skills
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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