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Quality Control Supervisor

  • Louisville, Kentucky
  • Facility: Louisville
  • Job ID: 275608
  • Zip Code: 40213
  • Street Address: 1400 N Hurstbourne Pkwy


  • Diverse experiences as part of a global team
  • Work with the latest technology
  • Massive scale of projects
  • Unlimited opportunities to grow

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The Resources To Innovate

With our commitment to making a significant investment in technology initiatives each year, the scale of technology at UPS allows you to dream big and realize bigger.


Today, ORION can solve an individual route in seconds and is constantly running in the background evaluating routes before drivers can even leave the facility. This level of route evaluation conducted through the ORION program requires extensive hardware and architectural provisions. Running on a bank of servers in Mahwah, New Jersey, ORION is constantly evaluating the best way for a route to run based on real-time information. While most of America is sleeping, ORION is solving tens of thousands of route optimizations per minute.

Artificial Intelligence

UPS has launched a beta version of a chatbot, an artificial intelligence-enabled platform that mimics human conversation to help users easily find UPS’ locations, get shipping rates and track packages. Elements of artificial intelligence are becoming a bigger part of various UPS technologies. For example, our new virtual assistant on uses natural language understanding to help customers track packages. The assistant becomes skilled at its tasks as more people ask it questions.

Drone Delivery

Our focus is on real-world applications that benefit our customers. Drones offer a great solution to deliver to hard-to-reach locations in urgent situations where other modes of transportation are not readily available. Innovation through automation and robotics has long been a focus for the world’s largest package delivery company. In fact, UPS has been testing drones in warehouses to check high storage racks to confirm stock or available space. We’re also exploring the use of drones to deliver humanitarian aid in hard-to-reach parts of the world.

UPS Access points

UPS Access Point locations are convenient places—such as The UPS Store®, neighborhood grocery stores, or other local businesses— that offer easy package drop-off and pickup. Our technology links Access Points into our network with information entered through UPS Mobile, My Choice and ORION software used by our drivers.

With over 8,100 UPS Access Point locations in the U.S., UPS now offers approximately 67 percent of consumers an alternative to home delivery within 3 miles of their residence. Our network of interconnected apps gives our customer maximum visibility and control over where and when they receive their packages.

UPS My Choice

UPS My Choice Members and Premium Members, receive delivery alerts for all eligible home deliveries. For those times when customers won't be home to greet their UPS driver, they can reschedule, redirect, or have their packages delivered The UPS Store® or to a UPS Access Point location.

Our technology allows for changes made on deliveries to be quick and convenient. Nearly 24 million U.S. consumers already use My Choice to plan their deliveries.

UPS Mobile

The UPS Mobile app allows users to track, ship, get a quote, or find a location. It is a one-stop app for any information a customer might need on their delivery. With a simple yet robust interface and My Choice integration, it serves as a convenient way to get the information they need, whenever or wherever they may need it. UPS Mobile is has been developed for both iOS and Android platforms.

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From cloud technology to network planning tools, telematics to encryption, we’re empowering our IT team with the latest tools to serve customers and drive our organization forward.

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No matter where you start at UPS, you’ll be encouraged to learn new skills and follow your interests. Find out more about how you can grow through in-house training, our online learning center, or education assistance for accredited degree programs.

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We offer summer internships to students in a wide variety of degree programs. Discover mentoring and learning opportunities that will put your career on the right track. And you can even extend your summer internship into a year-round co-op experience or a full-time role. Find out more about our opportunities for students and recent grads.

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Learn more about our locations to see where you can make tech breakthroughs.

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See how UPSers are doing more–including innovating in the skies to deliver lifesaving medicines.

Get More From Your Benefits

  • Competitive pay

  • Medical, dental, vision, and more

  • Teleworking opportunities

  • Career growth & mobility

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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Quality Control Supervisor

  • Louisville, Kentucky
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Job Title: Quality Control Supervisor

Department:  Quality Assurance – Quality Control, SDF Louisville, KY 40213
Days: Monday – Friday                              Hours:  8:00am – 5:00pm                    Hours per Week: 45          

Work Environment:
Variable temperatures and humidity (climate conditions). Exposure to dust, dirt, fumes, oil, grease, solvents, chemicals and noise. Outside, inclement weather. Work cooperatively in a diverse work environment.

Job Summary: 

  • Monitors surveillance of aircraft maintenance activities to ensure approved procedures (e.g., tooling, records, etc.) follow UPS Airline policies and FAR 121 requirements.

  • Serves as SME to address concerns with inspections of aircraft parts and materials for meeting regulatory compliance.

  • Compiles investigation reports to provide corrective action and analysis recommendations.

  • Monitors NDT proficiency program to ensure Aircraft Inspectors qualifications align with the maintenance manual training specifications.

  • Reviews various aircraft maintenance reports (e.g., turnover, exception, out-of service, etc.) to prioritize daily Quality Control department workload.

  • Inspects aircraft maintenance repair procedures and materials to ensure compliance with regulatory requirements and service goals.

  • Applies root cause analysis to identify corrective measures for compliance and improvement with operational performance.

Job Description:  
The Quality Control Supervisor monitors the implementation of policies and procedures for aircraft inspection functions. This position inspects aircraft parts, components, and materials in accordance with Federal Aviation Administration (FAA) and UPS procedures, methods, practices, operations, and safety. Perform audits technical records supporting airworthiness of aircraft, aircraft parts, and components in compliance with Federal Aviation Regulations (FARs). The Quality Control Supervisor monitors workmanship and materials to verify compliance with UPS and FAA regulations, policies, and standards. Audits aircraft line maintenance operations and shops. Conduct on-site surveillance of Aircraft Maintenance operations. This position provides interpretation and applicability of UPS policies and procedures and FAA regulations to aircraft maintenance operations. The Quality Control Supervisor conducts investigations of Aircraft Maintenance operations related to regulatory non-compliance, quality deficiencies, and identified areas of risk. The Quality Control Supervisor monitors the implementation of policies and procedures for aircraft NDT inspection methods and manages equipment and training for non-destructive testing program to ensure compliance with established policies and procedures.

Required Skills:  

  • Experience with the following: NDT Eddy Current, Ultrasonic, Magnetic Particle and Fluorescent Penetrant inspections.

  • Three years working in a leadership role within an aviation Quality Control department.

  • Strong technical writing and presentation skills.

  • Must be willing to travel on a limited basis.

  • Possess a valid FAA issued Airframe and Powerplant Certificate.

Preferred Skills

  • Bachelor’s Degree.                                                                                                                                             

Interpersonal Skills:

Identifies and interprets unspoken feelings, attitudes, or concerns that may be inhibiting meeting progress; anticipates potential problems and effectively provides coaching and direction to resolve conflicts; adjusts meeting objectives as necessary; provides input into better methods for conducting meetings.


UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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