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Ops Excellence Continuous Improvement Supv.

Louisville Park- UPS SCS Primary Location: 2240 OUTERLOOP BUILDING 5 , LOUISVILLE, KY - United States, 40219 Facility Louisville Park- UPS SCS Job ID 270325

The Operations Excellence Continuous Improvement Supervisor supports the operations to ensure it meets and exceeds customer service and quality objectives. The incumbent assists with the development, assessment and alignment of service goals with company objectives. This position supports the implementation of training activities and provides operational support. The incumbent analyzes performance metrics and ensuring service processes and procedures align with business objectives, including gathering performance trend data and determining improvement areas where appropriate. This position develops monthly performance goals. The incumbent tracks and evaluates service objectives. This position may supervise and train Interns, Co-Ops, Specialists, Part-Time Supervisors, or Associate Engineers. 

Responsibilities and Duties

  • Gathers necessary data and assists with data analysis to develop work measurement methodologies
  • Conducts audits as needed to identify areas or processes that are out of compliance
  • Identifies and records non-compliance exceptions, reviews records and works with operations management to develop action plans that address all non-compliance exceptions
  • Verifies implemented changes
  • Assists with operations forecasting, including reviewing research, trends, projected growth rates, etc. to inform staffing recommendations
  • Develops reports and maintains reference documents
  • Analyzes current operating plan(s) to determine opportunities for process improvement 
  • Works with operations management to implement changes to reach desired cost reduction and service improvements; develops solutions to operational issues
  • Uses process improvement principles such as Six Sigma, Statistical Analysis and Industrial Engineering (IE) principles to perform root cause analysis for process improvement projects
  • Leads and executes continuous improvement projects across the value chain using Lean Six Sigma (LSS) methodology and analytics to extract and analyze data and perform statistical analysis
  • Maintains self-development, ongoing communications and reporting
  • Provides training to management for implementation of new procedures, processes, services and technology; coordinates with process writers to create training documents
  • Maintains and updates databases to ensure Operational Excellence data availability
  • Conducts service trend analyses to determine the best service improvement strategies
  • Records best practices and service trends
  • Prepares formal staff meeting reports on service elements
  • Assumes project management responsibilities and conducts financial analysis

Knowledge and Skills

  • Experience with Microsoft Office Applications (Word, PowerPoint, Excel and Access)
  • Experience with Structured Query Language (SQL), SQL Server Management Studio, Power BI and Databases
  • Willing to work flexible shifts hours and possibly weekends
  • Bachelor's Degree (or international equivalent) in IE, Process Engineering, Human Factors Engineering, Operations Management, Supply Chain Management or related field - Preferred
  • Experience supervising employees - Preferred
  • Lean Six Sigma Methodologies – Preferred
  • Ability to analyze and quantify business impact of opportunities using advanced analytical tools and statistics – Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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