Midrange Console Operator

Midrange Console Operator

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done…our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

Job Description:

The Midrange Console Operator provides second-level support for local and remote Worldport, Airline and Transportation systems for users on applications, hardware and software. Daily activities will include:

• Incident management – logging, communication, escalation, resolution, root cause and trending
• Event management/facilitation through resolution - proactive monitoring of the IT systems in the 24 x 7 Worldport / Airline / Transportation environments
• Perform system checks - responsibilities of the Worldport Computer room and performing the beginning-of-day/end-of-day environment administration for the Critical Sort Systems.
• Deliver technical support over the phone in a second-level proactive monitoring / resolution environment.
• Must be able to read, understand, and apply complex technical information and processes.  Must be able to write/type technical details via corporate tracking tools.

Minimum Qualifications:

• Excellent written and verbal communication skills
• Experience with TCIP/IP, Windows Operating System, MS Office Products, LAN Administration, NAS, Client Server Architecture, and Citrix
• Familiarity with SQL Programming and Oracle
• Bachelor's degree in Computer Science or related discipline, or the equivalent in education and work experience 

The work schedule for this role is: Friday – Monday 07:00 – 17:30

This position offers an exceptional opportunity to work for a Fortune 500 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.