Daily Operations Supervisor
Job Title: Flight Daily Ops Supervisor - Aviation Non-FQS SDF
Department: Flight Operations/Daily Operations - Global Operations Center 825 Lotus Ave, Louisville, KY 40213
Days: 24/7 operation Hours: Rotating Shifts
This position manages flight operations, provides support to the ASC CORE, Aircraft Maintenance Control and SDF operations representing the UPS Director of Flight Operations and the UPS System Chief Pilot. This position is responsible for adhering to flight operations policies and procedures in domestic and international operations. This position also acts as a focal point to support operating crewmembers representing the UPS System Chief Pilot. This position may involve direct supervision of UPS Captains and First Officers.
The supervisor collaborates with CORE Team members for safe, efficient airline operations and to ensure day-to-day operations are conducted in a timely and proficient manner. Monitors and manages issues that may cause flight delays/cancellations that will impact service. Gathers initial data and reports on all flight operations delays. Conducts initial delay investigations and ensures information is distributed to the appropriate divisions/departments for assessment and mitigation, as required. Collaborates with operation centers (e.g., Global Operations Center, regional ops centers, domicile chief pilot’s offices, etc.) to manage day-to-day flight operations. Coordinates with Aircraft Maintenance and Flight Operations for NRFO operations (ferry flights, functional check flights, etc.) to ensure aircraft are in compliance with regulatory requirements and safe for operation. Represents the System and Domicile Chief Pilots to support crewmembers operating in the system on the Daily Ops 24x7 contact numbers. Discusses objectives and crewmember performance issues with Domicile Chief Pilots and administrative staff to determine strategies for process improvement. Coordinates the disposition of, and evaluates fitness of, crewmembers involved in flight safety events. Involves conducting the CIRP (Critical Incident Response Plan), as required, and coordination with appropriate Domicile Chief Pilots. Interacts with Line Crewmembers to address immediate concerns, e.g., delays, work conditions, etc. and provide action and feedback to maintain maximum productivity levels. Collects initial data following incidents involving aircraft and/or crewmembers (e.g., tail strikes, crewmember emergency, safety issues, etc.) to ensure sufficient information is available for effective flight / safety investigations and to comply with safety and regulatory requirements. Communicates with support agencies (e.g., gateways, catering, etc.) to resolve service issues (e.g., incorrect meals, incorrect number of meals, late deliveries, etc.) to maintain on-time performance. Relocation benefits are not included.
Prior 14 CFR 121 Airline Captain.
UPS Flight Operations experience or equivalent experience working in an airline operations center or military command post.
Experience using Microsoft Office Suite (Word, Excel and PowerPoint).
Willing to work rotating shifts, weekends and holidays when needed.
Strong verbal and written communication skills.
- Bachelor's degree.
- Strong people skills.
Interpersonal Skills: This position requires excellent decision-making abilities, effective reasoning and conflict resolution skills. Highly engaged team player with excellent written and verbal communication skills.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law