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The UPS Store Franchise Consultant Lakeland FL

Primary Location 11010 NW 30th St. , LAKELAND, FL - United States, 33801 Job ID 342050

Job Summary  

This position supports The UPS Stores and Franchisees to ensure center performance, center profitability, and center compliance. This role assists The UPS Store Franchisees with franchise renewals, center transfer of ownership, center relocations, new build-outs, store placements, and transitions of business. This position provides coaching, counseling, and communication with both Company owned areas and Area Franchisees to optimize revenue and profitability through training/supporting functions.


  • Utilizes “best practices” approach in executing operational improvements, training, merchandising, marketing, prospecting and overall franchise management to improve revenue
  • Assists in planning and conducting networking meetings/activities to improve store profitability through training/networking with vendors and other franchisees
  • Trains and coaches’ franchisees in effective pricing of products and service by utilizing financial benchmarks and understanding markup vs margin concepts
  • Schedules store owners for TUPSS training to ensure understanding of policies, procedures, roles, and responsibilities
  • Assists in new center build-outs, center remodels, transfer and renewal upgrades to ensure the contractor completes work according to UPS specifications
  • Acts as liaison between The UPS Store, Inc. and UPS, vendors, area franchisees and the franchisee by serving as the primary point of contact to provide answers for concerns/questions


  • Displays ability to speak in front of an audience and applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback
  • Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks
  • Demonstrates an understanding of franchise organization structures and relationships; understands franchise products/services and how they relate to corporate profitability, royalty streams and funds transferal (from franchise to area franchise to The UPS Store), understands relationship between UPS and The UPS store as wholly owned subsidiary
  • Proficient with Microsoft Excel (e.g., Pivot tables, V-look ups, database creation/maintenance, etc.)
  • Bachelor’s Degree (or internationally comparable degree)

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law