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On Car Supervisor

Primary Location: Kelowna, British Columbia - CA Job ID 055270 Zip Code V4V2L7
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POSITION SUMMARY
Manage the day-to-day dispatch and scheduling of delivery and pickup routes.  Supervise, hire, train, recognize and discipline staff engaged in courier operations.  Provide leadership by co-ordinating the efforts of all employees toward continuous improvement and other emerging quality improvement initiatives.  Motivate staff toward service excellence and job security through increased revenue, cost-reduction awareness and high performance standards.  Develop and maintain programs that foster and enhance employee and customer relations.  Support cross-functional initiatives as required.  Report and account for all safety, service, people, cost and revenue indicators for this operation.
KEY ACCOUNTABILITIES
Major Responsibilities:
  • Develop and maintain a stable workforce
  • Hire, train, motivate, recognize and discipline staff as required
  • Develop and enhance safety, quality, service and production programs
  • Analyze employee and customer-related surveys, analyze specific indicators in order to continuously improve relationships
  • Report on and account for all aspects of the operation
  • Maintain an effective administrative system - vacations and optional days, audits, employee records and files, seniority lists and all other required documentation
  • Investigate and report all injuries and auto accidents
  • Comply with all federally regulated health and safety and Labour Canada guidelines
  • Investigate and report all service disconnects or failures
  • Develop initiatives to reduce overall centre costs and increase revenue and production
Preload/Local Sort Operations:
  • Ensure appropriate staffing; hire and discipline as required
  • Train and retrain employees on job methods and safe work methods; ensure all a.m. packages are loaded as per load charts and methods, audit and document quality loads or disconnects as required
  • Work with non-union administrative assistants to process exception packages
On Road Operations:
  • Ensure appropriate staffing; hire and discipline as required
  • Train and retrain service providers on delivery and pickup methods, space and visibility and safe work methods
  • Train service providers on all products and services and new methods or services as required
  • Respond quickly to urgent service provider or customer inquiries as required
  • Audit and review all facets of service, production and customer concerns with service providers on an on-going basis
  • Audit and authorize all service provider timecards on a daily basis
Closing Operations:
  • Communicate with on-call dispatch service providers to ensure all pickups have been completed
  • Address and resolve all service provider or customer inquiries as they arise
  • Conduct extensive claims audits on pickup package and load condition quality
  • Work with unload and car wash staff to ensure all package load and unload methods are followed and package car lineup is accurate
  • Work with non-union administrative assistants to process exception packages and maintain DIAD system information

EDUCATION / WORK EXPERIENCE
  • Able to train service providers, inside employees and administrative employees on all aspects of their position
  • Bilingual (English/French)
  • Proactive
  • Strong problem solving skills
  • Decision making and leadership skills
  • Good time management skills
  • Able to work in a fast paced, time-sensitive environment
  • Computer skills – Advance Microsoft Office
  • Able to challenge and motivate others
  • Good negotiator
ATTRIBUTES FOR SUCCESS
  • Reliable
  • Responsible
  • Accountable
  • Service and production oriented
  • Goal oriented
  • Well organized
  • Strong people skills
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