Job Summary:-

• Handles and coordinates day to day service issues in the Operations including (ODSe follow ups, send agains,).
• Follow-up with Service Providers on road for timely delivery on premium service Packages.
• Completes Driver daily roster and validate fleet availability with automotive team
• Provides on-going feedback and support to SPs to improve performance.
• Works with service providers to maximize day to day proficiency and ensure packages are delivered in a safe, timely, and professional manner.
• Audit OT for employees with specific focus on those completing unusually long hours and challenge them on productivity
• Participates in the implementation of work process plans to maximize center proficiency and achieve business results.
• Reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, km driven, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.
• Complete S&V/ SWM rides with SP
• Actively support CHSP, and leads by example to raise health, safety, and compliance awareness.
• Coordinate for timely arrival of afternoon Shuttle feeder and dispatch to on road SP
• Completes daily PCM to his team
• Creates a customer focused work environment to emphasize service and focus on building the business.
• Utilizes technology (DIR.) to identify opportunities for performance improvement and risk mitigation.
• Discusses daily dispatch plan with Pre-loaders to communicate any barriers to optimal service performance
• Advises Automotive of vehicle repair needs to ensure fleet is in good condition
• Determines employees’ training needs to produce continuous development plans.
• Communicates with customers to respond to service concerns,
• Participate in IRCA audits and work on closing opened CAPS relevant to area of responsibility
• Supports inside and on road operations with any additional task that maybe required.