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Customer Relations Specialist

Primary Location Istanbul, Türkiye, Job ID R22008617

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Customer Relations Specialist

United Parcel Service is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently.

Job Description

Are you our next Customer Relations Specialist?

The Solutions Engagement Specialist provides value to customers to gain, retain, and grow UPS’s business across functions (e.g., Supply Chain Solutions, Freight, and Package), by demonstrating solutions to support improving the customers’ bottom line. By engaging with our customers and working closely with the sales team, you will be responsible for gaining, retaining and growing UPS business which will in turn support your monthly KPIs. You will be working in a fast-paced, entrepreneurial environment with a great focus on customer experience.

What you’ll need

  • Experience in a customer facing role with strong analytical skills and able to work under pressure,
  • University degree in logistics or business administration,
  • Business fluent English skills verbal and in writing,
  • Ability to initiate and develop relationships both internal and external of the organization,
  • Ability to work on own initiative,
  • Open-minded to changing targets, result oriented,
  • Excellent communicator, including verbal, written and presentation skills. Effective time management, specifically in the areas of planning, organization and project execution skills – proficient in Microsoft office packages with the ability to use project management and presentation,
  • Valid drivers license, a Company Car is provided,
  • Residence of Istanbul

What you’ll do

  • Conduct research to understand the customer’s business (e.g., goals, volume, trends, etc.), to lead discussions on value add solutions.
  • Participate in strategy meetings with Sales & Sales management to identify and develop customer opportunities where UPS’s Solutions can be positioned,
  • Evaluate customers’ business (e.g., processes, issues, needs, etc.) by Supply Chain Mapping, and propose viable solutions to obtain financial, quality, process improvements, increase cost savings, enhance efficiency, build and strengthen partnerships.
  • Prepare customer proposals and presentations to demonstrate the value added by UPS's solutions and grow the business.
  • Deliver customer proposals and presentations to propose new ideas, methods and technology for streamlining processes and obtain customers' commitment.

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

We're looking forward to your application!


Employee Type:


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.