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Customer Service Agent

Primary Location: IE Job ID 052405
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Customer Service Agent - Nightline 

Nightline are looking for a Customer Service agent to complement the existing team.

Typical duties include but are not limited to:

Ø  Enhanced proactive customer care

Ø  Daily track, trace and update to customer

Ø  Liaise with customer regarding delayed goods

Ø  KPI’s reporting

Ø  Rapid closure of customer issues

Ø  Build relationships with other departments to enhance ability to perform role.

Ø  Any adhoc duties assigned by Manager or Team Leaders

A Customer Service Agent will play a vital role in helping the business run smoothly and efficiently, making sure performance is kept to a really high standard.

The ideal candidate will have: 

Ø  Come from a customer service background

Ø  Possess the ability to plan and prioritise your work

Ø  Excellent written and oral communication skills

Ø  Confident and assured telephone manner

Ø  Computer literacy, including Word, Outlook, Excel

Ø   Attention to detail and problem-solving ability.

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