[상시인재풀] Brokerage Admin Assistant / Border Clearance

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

[상시인재풀 Talent Pool]

UPS Korea는 함께할 인재를 발굴하기 위해 주요 직무 대상의 상시채용 인채풀을 운영하고 있습니다. 인재풀에 지원해주시면 추후 본 직무 채용시 인재풀 지원자를 우선 검토하여 연락드리겠습니다.

Job Summary:

The Brokerage staff is responsible for supporting clearance service to customers. He/she follows operation plans and work procedure to meet customer deadlines, maintains a close relationship with customer. This role will actively engage in auditing description on invoice to be submitted for the customs clearance in timely manner. He/she will be the one point of contact for customer enquiries and have a strong command of our customer service policies, and be well-versed and trained in product knowledge that can be critical for offering quick and accurate resolution to customer's shipment. And he/she will be responsible to follow up and help close out internal and external enquires.

Responsibilities:

• Handle import clearance process following work procedure
• Ensure data accuracy and integrity for import shipment
• Communicate and gathering requirements from customers and provide feedback to broker for clearance
• Work with involved parties to customer service
• Provide customers accurate clearance information and procedure
• Assist with problem resolution to meet customer needs and customs compliance
• Work flexibility with other brokerage positions
• Maintain compliance and UPS Policy
• Complete training related career development
• Support other brokerage business/training

Qualifications:

• Practical experience in brokerage, clearance and CS work experience is preferred
• Confident, trustworthy, customer-oriented and able to work in a fast paced environment
• Positive and able to work well in a team with excellent interpersonal skill.
• Hands-on knowledge in MS office program
• Good ability for reading, writing and speaking English
• Ability to work with little or no supervision.

Working hours:

• 40 hours per week, Holiday & Sunday shift

Location: #205, 77-45, Gonghangdong-ro 295beon-gil, Jung-gu, Incheon

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.