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[상시인재풀 Talent Pool] Brokerage Admin Assistant / Border Clearance

Primary Location: INCHEON, Korea, Republic of, Job ID R22005230

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Job Description:

[상시인재풀 Talent Pool]

UPS Korea는 함께할 인재를 발굴하기 위해 주요 직무 대상의 상시채용 인채풀을 운영하고 있습니다. 인재풀에 지원해주시면 추후 본 직무 채용시 인재풀 지원자를 우선 검토하여 연락드리겠습니다.

Job Summary:

The Brokerage staff is responsible for supporting clearance service to customers. He/she follows operation plans and work procedure to meet customer deadlines, maintains a close relationship with customer. This role will actively engage in auditing description on invoice to be submitted for the customs clearance in timely manner. He/she will be the one point of contact for customer enquiries and have a strong command of our customer service policies, and be well-versed and trained in product knowledge that can be critical for offering quick and accurate resolution to customer's shipment. And he/she will be responsible to follow up and help close out internal and external enquires.


Responsibilities:

  • Handle import clearance process following work procedure
  • Ensure data accuracy and integrity for import shipment
  • Communicate and gathering requirements from customers and provide feedback to broker for clearance
  • Work with involved parties to customer service
  • Provide customers accurate clearance information and procedure
  • Assist with problem resolution to meet customer needs and customs compliance
  • Work flexibility with other brokerage positions
  • Maintain compliance and UPS Policy
  • Complete training related career development
  • Support other brokerage business/training


Qualifications:

  • Practical experience in brokerage, clearance and CS work experience is preferred
  • Confident, trustworthy, customer-oriented and able to work in a fast paced environment
  • Positive and able to work well in a team with excellent interpersonal skill.
  • Hands-on knowledge in MS office program
  • Good ability for reading, writing and speaking English
  • Ability to work with little or no supervision.

Working hours:

  • 40 hours per week, Holiday & Sunday shift
  • Mon to Fri 08:30-17:30 / Sat work once a month: 09:00-18:00

   or

  • 40 hours per week, Holiday & Sunday shift
  • Shift work / 3 months, Tue to Sat 09:00-18:00 & 05:00-14:00

Location: #205, 77-45, Gonghangdong-ro 295beon-gil, Jung-gu, Incheon


Employee Type:

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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