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Full-Time Status Caller (Temporary-Summer)

Primary Location: Fredericton, New Brunswick - CA Job ID 055114 Zip Code E3B 6A2
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Monday - Friday : 9:00 - 17:30
Contract ending at end of August 2019.
POSITION SUMMARY
Contact Canadian Importers obtain customs clearance information on shipments entering into Canada via phone. The responsibilities include the following:
KEY ACCOUNTABILITIES
  • Obtaining broker information on shipments entering into Canada so that shipments can be accurately assessed for duties and taxes by the designated broker
  • Procuring information for potential sales leads from UPS freight customers
  • Processing of inbound shipments and verbal contact with the public
  • Maintaining pleasant demeanor with customers
  • Selling UPS Brokerage services to suspected sales prospects
  • Identifying sales prospects, able to strategically probe customers for volume expectations
  • Performing administrative duties such as processing of qualified sales and resolving customer in relation within our policy guidelines
  • Working under minimum supervision
EDUCATION/WORK EXPERIENCE
  • Bilingual - French is an asset
  • Basic computer skills
  • Interpersonal and communication skills
  • Problem solving skills
  • Professionalism
  • Proactive and attention to detail
  • Sales experience (supporting documentation)
  • Previous telephone experience
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