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Addetto Customer Service ( categoria protetta L.69/99)

Formello, Roma - IT Job ID 052217 Zip Code 00060
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Candidate  handles customer and pharmaceutical products distribution, identify and resolves customer issues, supporting the products life cycle activities.
Job description
•             Contact with the Clients and their customers for any management issue.
•             Contacts with carriers to verify the shipments of product, monitoring of recalls and returns; management of products on hold up to the closing of each issue within the terms established with the client.
•             Management - if required – of customs procedures for goods coming from foreign Manufacturing Plants. Management of all documentation (copies of documents, return of goods into stock, etc.)
•             Control, monitoring and collection of data for the correct development of all procedures used to monitor temperatures during transportation. Contacts the Clients, Carriers or Customers in case of any issue.
•             Updates all files used to monitor the level of service achieved for each Client.
•             Documents archive of each Client and/or Warehouse area.
•             Complies strictly with all Procedures established by company

Skills and experience:

Strong analytical, research and problem solving skills

Excellent communication

Excellent knowledge of Word, Excel, AS400 knowledge is a plus

Education:

Technical High Scholl, 3 years proven experience in warehouse logistics operations and/or healthcare manufacturing environment.

Language knowledge: fluent English and Italian

Excellent working knowledge of Word, Excel, plus AS400 knowledge

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