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OCEAN SR CUSTOMER SUPPORT REP

Primary Location 5356 Georgia Highway 85 , FOREST PARK, GA - United States, 30297 Job ID 325957
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UPS Supply Chain Solutions is seeking an Ocean Sr. Customer Support Rep who will impact the organization by managing multiple tasks simultaneously, in a fast-paced environment, with minimal supervision and high attention to detail. He/She will possess a thorough understanding of UPS SCS services and the correlation of the functions as it relates to providing excellent service to the customer. The ideal candidate will have one to three years' customer service experience in the freight forwarding, transportation or brokerage industry. If this sounds like your ideal career opportunity, we want to hear from you!

Responsibilities and Duties

  • Serves as the main point of contact with the customer relationship through regular proactive or reactive contact
  • Resolves complaints across functional groups
  • Processes ocean shipment orders, reviews quotes/rates, audits and researches operational performance issues
  • Interfaces with external carriers and vendors to maximize service
  • Trains newly hired employees, and serves as a mentor
  • Works export/import and supports additional compliance and regulatory responsibilities                                             

Knowledge and Skills

  • Strong customer service skills and problem solving acumen
  • Minimum of one year customer service experience
  • Extensive understanding of ocean transportation regulations & functions, brokerage industry, freight forwarding routing or ability to acquire desired knowledge
  • Effective communication skills both oral and written
  • Advanced Microsoft Office skills
  • Strong administrative skills
  • Detail oriented and organized
  • Multitasker with ability to work in a team environment or independently
  • Systems knowledge and experience      

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law