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Air Freight Agent (Tues - Sat; 1600 - 0030)

ELK GROVE Primary Location: ELK GROVE VILLAGE, IL - United States Facility ELK GROVE Job ID 189966 Zip Code 60007
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UPS Cartage Services Inc. is seeking an Air Freight Agent to support and coordinate airfreight trade services, products and operations. The ideal Air Freight Agent will have at least six months to one year experience in a fast-paced office environment in the transportation industry and a demonstrated ability to manage multiple tasks simultaneously with minimal supervision with a high attention to detail.

Responsibilities and Duties

  • Screens and moves cargo, lifting up to 70 pounds as needed
  • Maintains ongoing relationships, provides support, resolves problems for customers, opens supply requests for customers and centers, and prepares monthly reports
  • Provides in-bound telephone customer support in a call center/general office environment and determines the nature of the call or inquiry
  • Distributes mail, prepares reports, processes forms, tracks shipments/orders, inputs data, and performs various other general office tasks
  • Uses a multi-line phone to provide excellent customer support
  • Communicates effectively in order to solve intermediate level problems and assists with basic research
  • Communicates with origins and consignees and/or other UPS offices regarding any issues affecting shipments
  • Complies with corporate requirements on carrier performance

Knowledge and Skills

  • High school diploma or equivalent
  • Six months to one year customer service experience or general administrative experience in transportation industry
  • Demonstrated ability to manage multiple tasks simultaneously in a fast paced environment with minimal supervision with a high attention to detail
  • Accurate typing and data entry skills
  • Effective verbal and written communication skills
  • Strong knowledge of transportation process for Domestic and International shipping and documentation

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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