Specialist – Industrial Engineering, Dubai - UAE, ISMEAPrimary Location: Dubai, Dubai - AE Job ID 057800
This position is responsible for leading the Service & Visibility improvements in all the counties within ISMEA District.
Supports Tactical Planning & Reporting
Follows best practices to ensure consistent high quality Small Package customer service
Develops monthly performance goals to track and evaluate service objectives
Analyses performance metrics to ensure service processes & procedures supports business objectives. Gathers performance trend data determine improvement areas & raise expectations where appropriate.
Engage Countries IE & Ops teams on action plan development & execution for service & visibility improvements.
Identifies process improvement opportunities to increase efficiencies.
Set, review, document and standardize operational processes to ensure consistent & stable value add service delivery to UPS & its customers.
Summaries conclusions & creates reports or presentations to communicate finings to internal stakeholders or other management staff.
Administers Operational Excellence Training
Provides District support for Quality Improvement Process training.
Conducts training to provide accurate operational reports.
Serves as a training assistant to support Small Package operational performance.
Provides O.E. Operations Support
Maintains & updates Operational Excellence databases to ensure availability of Small Package best practises and service trends.
Responds to data analysis requests from the field (i.e. Brokerage, Hub, Network, etc) to locate sources of data issues and problems.
Develops weekly service reports to inform on Small Package services levels.
Conducts service trend analysis to determine the best practise improvement strategies.
Prepares and support on Service & Visibility Executive (Service Committee, ISEC, BPR)
Reviews weekly performance results to identify and develop improvement plans.
Implements new processes and publishes documentation (e.g. user guides, technical documents, etc) to inform users of changes and how to use the new processes.
Skills & Qualifications Required:
Bachelor’s Degree preferred.
Strong analysis skills, ability to extract relevant and reliable information from queried data, capacity to correctly identify and focus on real root causes to be solved.
Creative to be able to see possible solutions.
Strong communicator, ability to engage the local countries teams and drive improvements.
Excellent in Excel, Access, PowerPoint with knowledge of database design principles.
Good knowledge of UPS Operational applications.
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