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Senior Admin Assistant - Operations, UAE

Primary Location: Dubai, Dubai - AE Job ID 054971
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Job Responsibility

  • Handle Inbound Mails and Couriers from Carriers.

  • Handle Outbound Shipments Domestic processing, International & personal

  • Act as a PCA and manage the team of 3 Drivers

  • Mid-Proficient in MS Office, managing reports in Excel, Using Shipping tool for Label printing.

  • Proactively liaise with UPS CS team on Shipment Tracking, Intervention, Resolving, Contingency and Customer Service queries.

  • Responsible to maintain UPS assets – Handheld device for Mailroom, Mobile devices for drivers, Workstation, UPS uniforms etc.

  • Concierge Service for travelling delegates with Shipping needs.


  • Responsible to receive Post Office Mails, shipments from Carriers and Confidential Deliveries from other government entities.

  • Record the shipment details with tracking number and Consignee name.

  • Work on the Mailroom Visibility tool and register the inbound mails and print MAILROOM Label

  • Use the Mobile app to scan the barcode Mailroom Label and capture ID CHECK

  • Capture Proof of Delivery/Signature and time of delivery on the Device provided.


  • Assist with Preparing Outbound Shipments and provide the Shipping rates, when required.

  • Assist with Batch Shipments (twice a month) in processing UPS AWB.

  • Import and batch process Shipments using UPS Worldship

  • Liaise with UPS team and UPS Driver on the Daily or Same day collection/delivery.

Job Specific Requirements

  • English and Arabic (Must Read, Write and Speak)

  • Capable to manage Mailroom Operations, Act as a PCA and manage the team of 3 Drivers

  • 5 Days working (Sun-Thu). Should be able to work extra hours upon requirement during project.

  • Operational experience is a must.

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