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On Road Team Leader - Operations, Dubai - UAE

Primary Location: Dubai, Dubai - AE Job ID 058610
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Job Summary:

Responsible for SP daily on road activities including performance, on road challenges, S&V /SWM, shuttle dispatch.

Job Duties:

  • Handles and coordinates day to day service issues in the Operations including (ODSe follow ups, send agains,).

  • Follow-up with Service Providers on road for timely delivery on premium service


  • Reviews driver daily roster and validate fleet availability with automotive team

  • Provides on-going feedback and support to SPs to improve performance.
  • Works with service providers to maximize day to day proficiency and ensure packages are delivered in a safe, timely, and professional manner.
  • Audit OT for employees with specific focus on those completing unusually long hours and challenge them on productivity

  • Participates in the implementation of work process plans to maximize center proficiency and achieve business results.
  • Reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, km driven, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.
  • Complete S&V/ SWM rides with SP

  • Actively support CHSP, and leads by example to raise health, safety, and compliance awareness.

  • Coordinate for timely arrival of afternoon Shuttle feeder and dispatch to on road SP

  • Conducts daily PCM to SPs
  • Creates a customer focused work environment to emphasize service and focus on building the business.
  • Discusses daily dispatch plan with Pre-loaders to communicate any barriers to optimal service performance
  • Provides feedback to Automotive of vehicle repair needs to ensure fleet is in good condition
  • Determines employees’ training needs to produce continuous development plans.
  • Communicates with customers service in response to service concerns,
  • Participate in IRCA audits and work on closing opened CAPS relevant to area of responsibility
  • Supports inside and on road operations with any additional task that maybe required.

Job Specific Qualification & Competencies required:
  • College graduate

  • Previous experiences in managing a team

  • Previous courier experience desirable

  • Ability to work with people

  • Computer literate and Microsoft office proficiency

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