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Data /Admin Team Leader - Operations, Dubai - UAE

Primary Location: Dubai, Dubai - AE Job ID 058611
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Job Summary:

This role will be responsible for ensuring inside operation activities including shipment resolutions, front counter and dispatch are completed in line with UPS processes and standards.

Job Duties:

  • Oversee SRG team for timely resolutions of bad addresses whilst ensuring dispatch with afternoon shuttle as required of resolved packages
  • Ensure timely resolution of queries within agreed service level by Front counter staff

  • Review GTS timecards of team for accuracy and amend as required

  • Manage ERN process and validate that established processes are followed at all times

  • Ensure effective management of the ERN cage. Hold list should be on display on the cage and reconciled with physical held shipment

  • On a daily basis reviews the pickup scan file and send follow up emails to team for any discrepancies identified.

  • Ensure posters on display at Front counter are relevant and in compliance with UPS guidelines

  • Resolution of missing PODs and exceptions using TPD, TSL files and Tundra report

  • Complete ULD print out for Afternoon shuttles movements

  • Monitor and update arrival and logical departure for all day movements from and to DXB Centre

  • Update WWEF tracker

  • Ensure the shipper control log is adequately completed and supporting documenting are held within the required period

  • Review visibility elements on SEAS and highlight areas of concerns requiring improvement whilst following through with it

  • Update CPM dashboard as per published results

  • Complete stationery order for the Centre whilst reviewing consumption report for accuracy and highlight any wastage or redundancies identified

  • Audit all Undeliverable packages on a weekly basis

  • Ensure all cage access log are reviewed and printed on a weekly basis for display.

  • Complete monthly abandon process and inform internal stakeholders for approvals.

  • Complete relevant monthly test e.g. SALT

  • Work closely with dispatch team on resolutions with SP or customers whilst ensuring pickups are completed within requested timelines when possible

  • Monitor the hold cage report and follow up with internal functions

Job Specific Qualification & Competencies required:

  • College graduate preferred
  • Previous experiences in managing a team

  • Ability to work with people

  • Microsoft office proficiency with Advanced computer literacy in Ms. Excel

  • Good communication and Analytical skills

  • Knowledge of UPS Operational systemsdesirable


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