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Admin Assistant – Brokerage, Dubai - UAE

Primary Location: Dubai, Dubai - AE Job ID 055447
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Job Summary:

Ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideals solution for the satisfaction of customer’s immediate and future needs. Provide assistance in the day to day invoicing of the released / stopped detailed shipments, preparations of documents (batching) / files of customs clearance the generations of the customs, the liaison with customers on shipments stopped/detailed, the opening & registering of such files and any additional paperwork required to allow timeous release thereof.

Job Specific Competencies:

  • Minimum of 2-3 years of Customs affairs experience. Preferably Mirsal - 2 and Dubai Customs Procedures.

  • Key focus on improving Customer Experience with an ability to respond to and resolve customer queries and concerns within the assigned deadlines.

  • First call resolution attitude.  

  • Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.

  • Ability to multitask between multiple tools, systems and functions within the department and apply information and knowledge to customer situations.

  • Ensuring that the company follows the Codes of Good Practice and is in line with our Customs Accreditation.

  • To ensure that the day to day customs clearances are carried out timeously and correctly to avoid any penalties for other government agencies.  

  • Obtain accurate information from customers and pass on to the raters to ensure declarations are processed in compliance with the local  customs regulations.

  • Quality check of all documents on receipt of the pre-alerts and amendments if required are communicated to the customer in a timely manner.

  • Look for business opportunities, promote sales leads & Brokerage Add on services.

  • Tariff classification assistance – liaise with controllers and customers to ascertain correct tariff, purpose codes, to eliminate errors that cause penalties.

  • Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse

  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  • Provide leave coverage as deemed appropriate by the Departmental Supervisors and Managers.

  • Fulfill other duties in other functions as requested by the Departmental Supervisors and Managers.

Qualifications Required:

  • Matric / Grade 12

  • Must have excellent communication skills in English and preferably Arabic  

  • Good knowledge of Microsoft Office – Excel, Word, Power Point, Outlook

  • Ability to work under pressure, variable shifts and long hours

  • Must be able to meet deadlines and punctuality

  • UAE driving license preferred

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