Admin Assistant – Brokerage, Dubai - UAEPrimary Location: Dubai, Dubai - AE Job ID 055447
Ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideals solution for the satisfaction of customer’s immediate and future needs. Provide assistance in the day to day invoicing of the released / stopped detailed shipments, preparations of documents (batching) / files of customs clearance the generations of the customs, the liaison with customers on shipments stopped/detailed, the opening & registering of such files and any additional paperwork required to allow timeous release thereof.
Job Specific Competencies:
Minimum of 2-3 years of Customs affairs experience. Preferably Mirsal - 2 and Dubai Customs Procedures.
Key focus on improving Customer Experience with an ability to respond to and resolve customer queries and concerns within the assigned deadlines.
First call resolution attitude.
Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
Ability to multitask between multiple tools, systems and functions within the department and apply information and knowledge to customer situations.
Ensuring that the company follows the Codes of Good Practice and is in line with our Customs Accreditation.
To ensure that the day to day customs clearances are carried out timeously and correctly to avoid any penalties for other government agencies.
Obtain accurate information from customers and pass on to the raters to ensure declarations are processed in compliance with the local customs regulations.
Quality check of all documents on receipt of the pre-alerts and amendments if required are communicated to the customer in a timely manner.
Look for business opportunities, promote sales leads & Brokerage Add on services.
Tariff classification assistance – liaise with controllers and customers to ascertain correct tariff, purpose codes, to eliminate errors that cause penalties.
Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Provide leave coverage as deemed appropriate by the Departmental Supervisors and Managers.
Fulfill other duties in other functions as requested by the Departmental Supervisors and Managers.
Matric / Grade 12
Must have excellent communication skills in English and preferably Arabic
Good knowledge of Microsoft Office – Excel, Word, Power Point, Outlook
Ability to work under pressure, variable shifts and long hours
Must be able to meet deadlines and punctuality
UAE driving license preferred
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