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Primary Location: 1555 WEST 23RD DFW AIRPORT , DALLAS, TX - United States, 75261 Job ID 313166

UPS Cartage Services Inc. is currently seeking a Regional Hub/Dispatch Sr. Associate to track and trace customer information and provide problem resolution. If you're looking for an exciting career opportunity, we want to hear from you!

The ideal Regional Hub/Dispatch Sr. Associate will have a minimum of one year customer service experience working in a fast-paced inbound/outbound air freight and cargo environment. He/She will also have strong analytical, oral and written communication, customer service, and time management skills.

Responsibilities and Duties

  • Ensures timely departures of loads, proper load manifests, updates in E2K, records carrier driver logs, and maintains and updates complex operations reports
  • Confers with management when carrier concerns arise and may assists vendors in securing additional space or loads (coordinates FTL and LTL pickups and or deliveries)
  • Ensure trucks meet DOT weight requirements
  • Updates security reports, and provides downline service centers with shipment activity updates
  • Reviews inbound freight to identity HVHR shipments
  • Obtain Dangerous Goods Certification - DOT

Knowledge and Skills

  • Minimum of one year customer service experience
  • Effective problem solver with root cause analysis skills
  • Expertise in HUB warehouse activity and freight routing, or ability to acquire desired knowledge
  • Effective communication skills both oral and written
  • Advanced Microsoft Office skills
  • Strong administrative skills
  • Detail oriented and organized    
  • Multitasker with ability to work in a team environment or independently    
  • Proficient key entry skills and thorough knowledge of HUB warehouse volume flow   
  • Proficient with Master Bill and E2K   
  • General knowledge of DOT Hours of Service - Preferred        

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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