Customer Service - Operations SupervisorPrimary Location: Clarkfield, Pampanga - PH Job ID 055691 Zip Code 2023
The GBS Operations Supervisor is responsible for monitoring and executing the day-to-day operations of the contact center teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. He/She may work with third party contact center vendor managers to ensure understanding of business goals. This position manages others within the department.
Provides Call Quality Coaching and Development and Customer Support
Analyzes Contact Center Data
Supervises Daily Contact Center Operations
Supervises and Develops Others
Maintains Vendor Management Relationships
Bachelor’s Degree Graduate
Demonstrates strong leadership skills & able to manage diverse group of people
With flexibility in schedule
With at least 3 years of supervisory experience for external applicants.
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