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Customer Service - Operations Supervisor

Primary Location: Clarkfield, Pampanga - PH Job ID 055691 Zip Code 2023
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The GBS Operations Supervisor is responsible for monitoring and executing the day-to-day operations of the contact center teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. He/She may work with third party contact center vendor managers to ensure understanding of business goals. This position manages others within the department.

JOB DUTIES:

Provides Call Quality Coaching and Development and Customer Support

Analyzes Contact Center Data

Supervises Daily Contact Center Operations

Supervises and Develops Others

Maintains Vendor Management Relationships

Bachelor’s Degree Graduate

Demonstrates strong leadership skills & able to manage diverse group of people

With flexibility in schedule

With at least 3 years of supervisory experience for external applicants.

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